CASE MANAGEMENT

Case Management Without the Manual Headaches

Transform your compliance operations by eliminating repetitive tasks and empowering investigators to focus on what matters—resolving cases quickly and effectively.

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HOW IT WORKS

Investigate Smartly & Resolve Quickly

Set Up Queues and Workflows

Define workflows and prioritize cases based on your organization's specific needs. Investigators focus only on the most relevant alerts, reducing noise.

Investigate Alerts and Cases

Consolidate all investigation data into a single intuitive interface to reduce switching between tools. Gain efficiency and clarity throughout the investigation process.

Disposition Alerts

Use workflow buttons to execute procedural tasks and manage alerts without leaving the platform. Streamline resolutions and save hours of manual work.

QA/QC Your Team’s Output

Filter and precisely sample cases to ensure compliance and maintain high investigative standards. Monitor performance and improve case management accuracy.

WHAT MAKES UNIT21 UNIQUE

Remove The Management From Case Management

Automate Procedural Tasks

Consolidate repetitive workflows with tools for automation, freeing your team to focus on investigations, not busywork.

Customizable Workflows and Alerts

Design workflows and alert queues tailored to your needs. Get notified about critical events without needing to monitor the platform constantly.

Advanced QA/QC Oversight

Perform targeted quality checks on investigations and cases, improving team performance with precision-based sampling.

Link & Network Analysis

Visualize and investigate connections between users, accounts, and transactions to uncover hidden fraud patterns.

Granular Privacy Controls

Protect sensitive data with user-level permissions, ensuring compliance with jurisdictional and organizational requirements.

The State of Fraud & AML

In our third year, we surveyed 350+ practitioners across banks, credit unions, and fintech. Five trends emerged.

Read the research