Implementation and Support
Implementation
Focus Areas
Implementation Framework and Consulting
Inclusive of
- Review and analyze business case, entity and transaction types
- Provide best practices on data ingestion methods, data mapping and integration methods
- Evaluate customer rules for feasibility, data requirements, best practices
- Provision sandbox and production environment
Implementation Framework and Consulting
- Initial Detection Models (Rules) Launch*
- Case Management Workflow
- External Alerts Pipeline (if available)*
Project Management
- Assigned Implementation Manager
- Customized Project Plan and Milestones
- Weekly calls for project review and solution consulting
Solution and Support Consultation
- Feature provisioning
- In-implementation troubleshooting
- Rules tuning and consultation
Training
- Unit21 Introduction Training
- Detection Modeling
- Case Management
Implementation
Details
Standard
Gold
Product Updates
Access the latest generally available product versions and documentation
Product Release
Communication
Access to product release notes
Online Knowledge Base
Access to searchable articles and blogs
Client Engagement
Access to Customer Success team
Collaboration
Slack channel for project discussions or general questions
Consulting Hours
Up to 2 hour / mo (use or lose) with a technical solution consultant
Please see severity definitions here. Version: Mar 2024.
